Patient expectations regarding care services are rising. There is an expectation for organizations to ‘always be accessible for questions and to never have to wait for an answer.’ Waiting for response is one of the most mentioned irritation points of clients about customer service. Nowadays communicating through text has become a social standard. We would rather send an email, a text or just live chat instead of picking up our phones to make a call and patiently wait for the answer.
The pressure on reducing costs is increasing and available staff has more and more responsibilities. With the same amount of manpower, you need to provide more care for more people. Instead of deploying your staff for the simple questions of your patients, with which they lose precious working hours daily and failing to meet the core tasks of their job, you can automate this task to reduce the workload on your staff.
The leading customer service oriented organizations are focusing on digital solutions. Our chat bots can help you to decrease the work pressure on your workplace and discharge your administrative duties. We can ensure that many of your client’s questions can be answered automatically by our pre-programmed and self-improving chat bots. Because our chat bots are always accessible, you can deliver 24/7 service to your clients.
Through pre-programmed algorithms the application can coherently interpret (no matter spelling mistakes) and conduct a "human-like conversation".
Custom workflows define how ChatDirect responds to your patients' questions.
Through integration with your backend systems, ChatDirect will become even more intelligent and can answer all kinds of questions from your clients.
Your staff remains in control. Employees have insight into the ongoing conversations of the chatbot and can take over if necessary.
Your own ChatDirect app for tablet and smartphone
ChatDirect can be used via Skype, Facebook and WhatsApp
ChatDirect works though all browsers on Windows and Apple
ChatDirect can be integrated into your website or your organization’s intranet
The user can ask questions through chat. For example, find out when the appointment is scheduled and with which physician.
The employee can view the ongoing conversations and take over if necessary.
Please feel free to contact us!